Improve service delivery, boost sales & revenue with our Business Intelligence Solutions.

Telecommunication industries are facing unique challenges unlike any other industry. Consolidation is happening at a record pace, allowing businesses to instantly expand their product lines and enter new markets.

Convergence strategies are emerging quickly, as carriers strive to serve as “all in one” providers, offering everything from voice and internet, to video, data, and multi-media services. In addition to this, is intensified competition and rising churn rates.

At TotaGo Technologies our experienced team of consultants with deep understanding of the Telecommunication industry, will help work with you to create a Business Intelligence and Data Warehousing strategy that will benefit your organization.

It will give your Organization the ability to:

  • Gather, format and aggregate Information from fragmented systems, housed in various geographically dispersed locations in order for executives to monitor key performance indicators (KPIs) and departmental managers and employees to generate the types of operational reports needed to support day-to-day decision-making.
  • Expand market share and capture new customers by gaining insight into existing customer accounts to identify opportunities to up-sell and cross-sell other products from their portfolio.
  • Develop more effective and compelling campaigns and promotions with greater insight into the demographics of potential customers.
  • Leverage our Business Intelligence Strategy to boost customer service levels, thus increasing satisfaction and retention.
  • Monitor key performance indicators (KPIs) such as peak usage volumes, as well as other network activity patterns, to ensure that infrastructure is optimized for maximum reliability and performance.

Overall, our proven Business Intelligence Service will help your organization improve service delivery, boost sales and revenues, enhance customer loyalty, increase the efficiency of core operations, and gain a significant competitive advantage.